A Quick Guide for Choosing a Call Tracking Software
Before you choose a call tracking software to help you measure leads that are generated offline or on the web, it is important to consider some things so you can make the right selection. Here is how to select the right call tracking software.
Before you select a call tracking software, see to it that it integrates with tools and other third party services in your business. When the software is compactable with your other platforms, you can be assured of the best solutions for your organization. An example is the CRM integration which provides you with sales cycles of leads and help you understand where they are coming from. Other integrations with the web analytic tools provides agents with information on call history of customers.
The other thing to look for when purchasing your call tracking software is the features available. Some of the features to look out for when choosing your call tracking software include; keyword tracking, real time and historical reporting, intelligent call routing, tracking GPS location, track text messages and incoming calls restrictions. This will enable you to keep track of your employee’s performance and their level of customer service. It should also have blockers for logging Facebook, Skype, and other social media platforms to help you monitor your employees.
Look for software provider that offers both toll-free and local numbers for intense cal tracking. This will offer wide coverage for your call tracking and enable you to target our global market in your advertisements effectively. Make sure you go through the list of countries that they provide coverage for, to be sure that they cover your countries of choice.
Ease of use and install is another key consideration when choosing your call tracking software. You don’t want a software that will be difficult for your employees to learn to use as this can be expensive in the long run. You may also want to consider providers who are willing to teach your employees how to operate the software.
When choosing your call tracking service provider, inquire if they are the sole providers of the network and to see if they will provide you with the best solutions for your needs. Inquire if the network is hosted and run by your service provider in order to avoid issues that can be encountered when middlemen are involved. Also, ensure that they are able to customise the data to meet the unique requirements of your business.
Also, it is a good idea to inquire if they provider will track the sales conversions for your customers. This way, it will be easy for you to connect with your customers when they are making purchases for your products or services. This will increase your overalls sales conversion and improve the productivity of your company.